Accessibility statement for the Parkster app

Parkster AB is behind this app. We want as many people as possible to be able to use it. This document describes how the app complies with the German legislation on digital accessibility, in particular the Accessible Information Technology Ordinance (BITV 2.0) in conjunction with the German Act on Equal Opportunities for Persons with Disabilities (BGG). It also outlines any known accessibility issues and how you can report shortcomings to us so we can address them.

How accessible is the app?

We are aware that parts of the app are not fully accessible. Please see the section below on non-accessible content for more details.

What can you do if you can’t use parts of the app?

If you need content from the app that is not accessible to you, but which is exempt from the legal requirements as described below, you can contact us using the contact form at: https://faq-de.parkster.com

You can also reach us in the following ways:

Reporting accessibility issues with the app

We are constantly working to improve the accessibility of the app. If you encounter problems that are not described on this page, or if you believe that we are not meeting legal accessibility requirements, please let us know so we can address the issue.

Oversight and mediation

If you do not receive a satisfactory response from us regarding your request for accessible content, you may contact the Arbitration Service under the German Act on Equal Opportunities for Persons with Disabilities (BGG). This service offers an out-of-court procedure to resolve conflicts between users and public bodies.

Contact details of the BGG Arbitration Service:

Technical information about the app’s accessibility

This app is partially compliant with the requirements of BITV 2.0, due to the shortcomings described below.

Content that is not accessible

Non-compliance with legal requirements:

  • Some text elements in the iOS version do not support dynamic text enlargement.

  • Some images may lack alternative (alt) text.

  • In some parts of the app, the contrast between text and background, or within components and graphics, is too low.

  • The interaction required to select a vehicle icon and color (via swiping) is complex and may not be accessible to all users.

  • No multilingual support is available for user-entered content (e.g., information from parking space owners).

We are continually working to improve the accessibility of the app and welcome suggestions on what should be prioritized. Please contact us at kundendienst@parkster.com.

Undue burden

Parkster claims an exception for undue burden in accordance with Section 3(5) BITV 2.0 in conjunction with Section 12 BGG, for the following functions:

The primary target group of the Parkster app consists of individuals who are functionally capable of operating a motor vehicle. The following features are currently not implemented and are considered to impose a disproportionate burden, as they are unlikely to provide meaningful benefit for the app’s main user base:

  • Navigation via assistive technologies such as external keyboards or screen readers.

  • Support for landscape (horizontal) screen orientation.

Content not covered by the legislation

The following content is not fully accessible but is exempt under Section 1(2) BITV 2.0, which refers to content not created by the organization or not under its control:

  • The interactive map that shows available parking spaces.

  • Third-party payment method integrations.

How we tested the app

The app was externally reviewed by Ambition Group.
The most recent review was conducted in November 2024.
The evaluation method included both manual testing and testing with an external keyboard and screen reader on mobile devices.

We also perform regular internal accessibility checks using a combination of automated tools and manual inspection.

This statement was last updated on June 3, 2025.