FAQ: Your questions, our answers

You can choose to pay with your debit card, via invoice to you e-mail address or a paper invoice sent to you by post (a paper invoice adds 2,99 EUR in administration fee). Please note that the invoice is sent from Billogram and not directly from Parkster. To update your method of payment, log on to “Meine zeiten”. The 16th of every month we charge for the last month’s parking using your chosen method of payment. If you should happen to park for 3,00 EUR or less, we will postpone your bill at a maximum of three months. The first time you park with Parkster, you will always receive the first bill the 16th, regardless of amount.

If you already payed and still get a reminder the reason could be that we didn’t yet receive your payment. For our billing partner Billogram to be able to match a payment to the correct invoice, the OCR-number (Verwendungszweck Nummer) must be specified as it is given in the invoice. If anything needs to be corrected in your payment, you can send us your payment information and we will make sure Billogram tracks your payment. The information we need is: the recipients number (Bankverbindung), your account number (Bankverbindung), sum of payment and the OCR-number (Verwendungszweck Nummer) you specified in your payment. Send the information to kundendienst@parkster.com and put the number of your invoice in the subject field.

No, for time being you can only have one e-mail address per account registered.

The easiest way of finding out whether you are situated close to a Parkster parking spot is using the app. Click “Nearby” and find out where your nearest parking spot is. You can also look for information on signs nearby parking spaces.

Every parking has a pre-set check out time. You can choose to adjust this time to a later or sooner time and you can always check out when you return to your car by clicking “Stop parking” in the app. If you started your parking via text message, you send “Stop” to the same number you started your parking to.

The most frequent reason for not being able to park with our services is connection to internet. Make sure you have internet connection by restarting your device, move around with your device and double check that you are connected to internet. If you’re still experiencing problems, you are welcome to call our support on +46 775-33 30 30. We’re open weekdays 08.00-16.00.

The most frequent reason for not being able to park with our services is connection to internet. Make sure you have internet connection by restarting your device, move around with your device and double check that you are connected to internet. If you’re still experiencing problems, you are welcome to call our support on 089 306 69 79 69. We’re open weekdays 08.00-18.00.

The most frequent reason for not being able to park with our services is connection to internet. Make sure you have internet connection by restarting your device, move around with your device and double check that you are connected to internet. If you’re still experiencing problems, you are welcome to write us an e-mail to kundendienst@parkster.at. We’re open weekdays 08.00-18.00.